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3/29/2021 9:21 am  #1


Stockholm disappeared

Hi,
after the weekend Stockholm has disappeared from my Cities, and from Explore all cities. If I look at a run in Stockholm yesterday:
https://www.streetferret.com/sf/run?a=5023297054
I can see Stockholm in that list, but when I click it:
https://www.streetferret.com/sf/allstreets?c=398021&a=5023297054
I get a very empty map... no streets at all.
Annoying since I have now started running a lot in Stockholm!

 

4/01/2021 9:39 am  #2


Re: Stockholm disappeared

OK, am I doing something wrong? Stockholm is still gone from StreetFerret, so now I’ve started another suburb town, Huvudsta, which is nested in a bigger city Solna. I made some OSM updates, and used Report a problem to speed up the process. And as it was nested I used Report for both Huvudsta and Solna. Huvudsta worked fine, see https://www.streetferret.com/sf/allstreets?c=9848311. But Solna disappeared completely. When I look at the activity https://www.streetferret.com/sf/run?a=5047855063 it has stopped at 33% completed. Can Admin find the problem, for both Stockholm and Solna?

     Thread Starter
 

4/02/2021 11:08 am  #3


Re: Stockholm disappeared

I just got the same issue with Gothenburg: https://www.streetferret.com/sf/allstreets?c=935611
I've made a bunch of updates to OSM and then used the Report a problem and clicked missing streets to update the city, but it is all blank. I've clicked missing streets again today, but still blank.
I did the same with another city "Skövde" and now that one is blank as well: https://www.streetferret.com/sf/allstreets?c=935485

I also see a lot of runs with "0% Processed". Even older runs.

 

4/05/2021 7:35 am  #4


Re: Stockholm disappeared

The issue should be resolved now - it was a problem with the cloud server configuration, which was running a way older version (and less stable) version of the activity processor.

 

4/05/2021 8:32 am  #5


Re: Stockholm disappeared

Sorry, Stockholm and Solna are still missing. Go to Explore - All Cities, and search fo Stockholm, you only find the one in Wisconsin, not Sweden... https://cdn.boardhost.com/emoticons/cry.png

And look at my activity https://www.streetferret.com/sf/run?a=5029840139 . When it says View activity on Streetferret map, it lists Lidingö and Stockholm. If I choose Lidingö I see all streets fine, if I choose Stockholm it's just an empty map
And for activity https://www.streetferret.com/sf/run?a=5047855063 the same thing, for Huvudsta it work fine, but for Solna, it's a blank map

     Thread Starter
 

4/05/2021 11:07 pm  #6


Re: Stockholm disappeared

I've added the missing cities back in.  There is a background task that periodically sweeps for missing cities (normally, to capture new ones that have been added to the map) which is supposed to catch these cases but it only runs once per day, and I've been doing a bit of troubleshooting lately so that job probably hasn't run in awhile.  Thanks for bearing with me folks, I appreciate the bug reports.

 

4/06/2021 12:42 am  #7


Re: Stockholm disappeared

Great, now they are back,  thanks!

     Thread Starter
 

4/06/2021 1:39 am  #8


Re: Stockholm disappeared

BTW, any idea why they disappear, it seems to be when doing Report a problem, both for e7andy and me twice?

     Thread Starter
 

4/06/2021 10:55 am  #9


Re: Stockholm disappeared

When you use the "report problem" link to force-load a city, that forcibly deletes the city's street data and re-loads it from scratch.  So there is a period of time when that city's data will be offline while that's happening.  This is the same processing that happens if the system detects that a city's boundary has changed. Normally this only takes a few minutes, maybe 10s of minutes at worst case for big cities like Sydney or Houston.

During normal updates, if the city's boundary hasn't changed during a routine city update, it will only apply the changes to the streets in that city that have actually changed, which is a faster update.  However, this update will only occur when that city comes up next on the up.

If the city update service is offline because I'm troubleshooting a problem, then the city can get stuck in an offline state until it comes back up.

Everything is still a bit more fragile than I would like it to be, and in particular I'm trying to chase down an issue with recovering from database disconnects which happens over an hours-to-days timeframe.  The goal is to make everything perfectly turnkey and with the database updates being current to less than a week.  I've had it at < 3 days at one point so in theory this quality of service is achievable on a general basis.

 

5/12/2021 10:10 am  #10


Re: Stockholm disappeared

It seems this problem occurred again today. I updated Solna today, maybe five hours ago, and the city is still missing…. Today’s run in Solna says 0 % processed.  https://www.streetferret.com/sf/run?a=5282541411

     Thread Starter
 

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