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12/30/2020 10:33 am  #1

Error 500

Hi. I am new to this site. Every time I try to link to Strava I have a message «500» that StreetFerret has a problem, and my connection to Strava fails to complete. Is there a solution to this? This has happened repeatedly in a few minutes, both before and after I became a board member with login name.

Edit: from the point of view of Strava, under My apps, permission for streetferret has been successfully granted.

Last edited by SteveC (12/30/2020 10:43 am)


1/01/2021 6:13 pm  #2

Re: Error 500

That sure is strange, any chance of a screen shot so I can troubleshoot?


1/01/2021 8:05 pm  #3

Re: Error 500

I do have a screenshot but I'm embarassed to say I can't see a way to include photos in a post. I only have the icons for bold, italic, underline and smiley in the message editor. Having said that, it is simply a big 500 in the middle of the screen.

     Thread Starter

1/01/2021 8:18 pm  #4

Re: Error 500

Sorry, it is number 400.

Last edited by SteveC (1/01/2021 8:22 pm)

     Thread Starter

1/02/2021 9:48 am  #5

Re: Error 500

Thanks SteveC, any chance you could show the URL (address bar) that you're hitting in that screen shot?


1/18/2021 3:24 pm  #6

Re: Error 500

Actually I get the 500 Error when I try to register for this website using Strava, i think the response of your server is somehow too slow/messing up something? The authorization should be working on strava side as the app has the rights in my profile even without getting into the StreetFerret itself. 



(urls encoded in base32 because of url posting restrictions)

Doesnt work with other browsers or mobile either


1/18/2021 6:48 pm  #7

Re: Error 500

So, I'm not exactly sure what is happening here, but I've just added some additional logging which should hopefully help troubleshoot.  I'm not seeing this issue here and so far it does not appear to be affecting other users.


1/25/2021 1:48 pm  #8

Re: Error 500

Yeah seems pretty weird error, just checked still having this problem. All other third-party apps working just fine, with smartphone I also get this error, so seems account-related I guess?

Tell me if I can help with something on my side to help troubleshooting this problem!


1/26/2021 10:25 pm  #9

Re: Error 500

I just added logging in a few other spots to hopefully catch this error.  If you would, try again and hopefully it will catch the error.


1/27/2021 3:20 pm  #10

Re: Error 500

Okay just tried it twice now again, hopefully the logs caught something!

Corresponding strava account id is: 4943287

Thank you!


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